2425 Industrial St, Burlington, ON L7P 1A6

Google Rating
4.9 Total 634 Reviews
905-336-2266

Stop N Go Automotive Customer Care

Customer Care 1

Ensuring your peace of mind – wherever you are.

Our goal at Stop N Go Automotive Centre is to handle the service and repair work of your automobile so effectively that we earn the privilege of managing the life cycle of all your vehicles – import and domestic. We’ve been providing that quality service since 1976.

We’ll take responsibility for the health and longevity of your vehicles so you don’t have to. Our reminder mailers are highly intelligent – customized for your vehicle and even adjusted for your specific driving habits!

Your experience is critical to us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that Stop N Go’s staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.

In fact, we guarantee our quality with a Nationwide Warranty and a 24-hour Roadside Assistance Program FREE of charge. You are automatically enrolled into the Warranty and 24-hour Roadside Assistance Program when you receive your Rewards Card. Your card also rewards you with money for future work when you properly maintain your vehicle with Stop N Go.

Thank you very much for choosing Stop N Go as your vehicle service provider.


Rewards Card Program

Rewards Card Program

Being a part of our loyalty Rewards Card program is FREE! If you don’t have a Stop N Go Rewards Card yet, be sure to ask our Service Advisor the next time you come in for an auto repair or service visit.

Features and benefits of this valuable Rewards Card program include:

  • Earn dollars toward future auto repairs and services at Stop N Go.
  • Use your rewards dollars on your next visit or save them up.
  • Your Rewards Card includes 24-Hour Roadside Assistance nationwide!
  • You can buy a Stop N Go Rewards Card as a Gift Card with a pre-loaded dollar amount of your choice.

Remember to bring and use your Rewards Card every time you come to Stop N Go Automotive! Plus, you should always carry the card with you wherever you go, in case you ever need to use our Roadside Assistance.


Reminder Program

Reminder Program

Let’s face it, with the way our lives are in this modern world, there are so many things to remember and to do. Between responsibilities with our families, friends and workplace – some days we barely have time to remember to even to eat! There is one thing that Stop N Go can help you with though, and that’s with our personalized Reminder Mailer program.

We maintain a computerized history of all of your auto repair and service visits at Stop N Go. We also take note of your vehicle’s mileage at every visit, and keep track of any recommendations our techs give you for either repairs or maintenance services. Based on this history, we are able to send you personalized Reminder Mailers to help remind you of any services or repairs you may need on your vehicle.

When you get a Reminder Mailer from us, just simply give us a call to schedule your appointment or use our Online Real-Time Appointment Scheduler. And if you can’t bring your car to us during normal business hours, you can use our convenient After-Hours Vehicle Drop-Off Service (Early Bird/Nite Owl Service – see below for details).


Follow Up Program

Follow Up Program

Our entire Stop N Go Automotive staff – from our friendly Service Advisors who you see behind the service counter to the professional Technicians who work on your car – are dedicated to providing the best customer service experience you can get from an auto repair shop in the Burlington area.

We want every customer to be 100% satisfied. We want to respond to our customers’ needs and if there is any area that needs improvement, we want to hear about it! That’s why, within 2 weeks after your visit to Stop N Go, you will receive a Follow Up Call. This anonymous survey is your chance to let us know how we are doing and if we can make any improvements.


Early Bird / Nite Owl Service

Early Bird

Stop N Go Automotive’s Early Bird / Nite Owl Service is a convenient after-hours vehicle drop-off service. We understand that sometimes our customers’ schedules may not permit them to come to us during our normal business hours. Our Early Bird / Nite Owl Service is the solution that meets our customers’ busy schedules.

To use this convenient service is easy! Simply bring your vehicle to our auto repair shop location. We have a Key Drop safety drop-box near our entrance. Fill out the form and seal your car keys with the form in the envelope, then drop the envelope through the drop-box slot. This box is secure and can only be accessed by our staff. One of our service advisors will contact you after we open to confirm your service or repair request.

If you have any questions, please Contact Us.


24-Hour Nationwide Roadside Assistance

Roadside Assistance

We care about our customers, no matter where they are. This is why we offer a FREE 24-Hour Nationwide Roadside Assistance program as part of our Rewards Card program. You should carry your Stop N Go Rewards Card with you at all times, in case you ever need to use our Roadside Assistance.

Our Nationwide 24-Hour Roadside Assistance program provides assistance in the event of an emergency; it offers help for the most common roadside emergencies like towing, fuel or water delivery (up to $75.00 per year/per vehicle).

Read the Terms and Condition of our Roadside Assistance.


Local Shuttle Service

Local Shuttle Service

Dropping your car off with us for the day and need a ride? When you make an appointment or come in for service, just mention that you need a ride. We will drop you off at any location – home, work, or anywhere you need to go. When your vehicle is ready, we will call you and if you need a ride back to our shop, we will come pick you up!

Please note:
Our Local Courtesy Shuttle Service is for drop offs and pick ups for locations within Burlington. If you need a temporary vehicle for the day, ask us about arranging a complimentary loaner vehicle for you.

OUR CUSTOMER REVIEWS

Justin Song
Justin Song 2 days ago
★★★★★

The service advisor is very kind and professional. I stopped by to address a steering issue with my Jeep Wrangler, and they fixed it well and satisfie...

Rick Cloutier
Rick Cloutier 2 weeks ago
★★★★★

I was out of town needed some brake work on my vehicle. They got me in right away and took good care of me some of the best service I’ve ever had. Tha...

John H
John H 3 weeks ago
★★★★★

Stop N Go was recommended to me by a friend who lives close by and takes their vehicles there for service. Because they are a couple of hours from whe...

Jessica Steenstra
Jessica Steenstra 4 weeks ago
★★★★★
Tim Valters
Tim Valters 4 weeks ago
★★★★★
Saskia van Tetering
Saskia van Tetering 1 month ago
★★★★★

Excellent! Between photos and videos of parts that may need to be repaired to a comprehensive list of actionable items and what was actually done, to...

Olly Lowis
Olly Lowis 2 months ago
★★★★★

We used Stop'n'Go for safety inspections on both of our cars prior to selling them. Throughout both processes, Todd and the team were really thorough,...

Kade Butt
Kade Butt 4 months ago
★★★★★

Honest guys, saved me some money and head ache on my truck and then squeezed my partners car in for a last minute oil change. 5 stars from me.

Running Renos
Running Renos 4 months ago
★★★★★

Thanks guys for another great service appointment. We really appreciate how thorough and accommodating your shop is!

David Gorgichuk
David Gorgichuk 4 months ago
★★★★★

I’ve been going to stop n go for years and am always impressed by their level of service, speed, and pricing. They also provide loaner vehicles, which...

mike Ralph
mike Ralph 4 months ago
★★★★★
Mike Hines
Mike Hines 4 months ago
★★★★★

Todd and the team were outstanding from the moment we had our first conversation till leaving. They provided excellent advice and guidance as well as...

Bernie Dobrucki
Bernie Dobrucki 4 months ago
★★★★★

Great service. Highly recommend.

Amy Weir
Amy Weir 5 months ago
★★★★★

Great experience with a vehicle safety and repairs!

Anne Klaus
Anne Klaus 5 months ago
★★★★★
Paul Fratesi
Paul Fratesi 5 months ago
★★★★★

First time client for rear bearings replacement. Solid experience with no surprises. Excellent communications and convenient pickup and drop off servi...

G
G 5 months ago
★★★★★

I had a really great experience at Stop and Go in Burlington. From the very first phone call, everyone was friendly, professional, and took the time t...

Barry Wyner
Barry Wyner 5 months ago
★★★★★

Great service. All staff are knowledgeable and courteous. Highly recommend.

Steve Hudson
Steve Hudson 5 months ago
★★★★★

Great to deal with, detailed reports are sent on work required or work that can wait.

Chris Trdin
Chris Trdin 5 months ago
★★★★★
Paul Davies
Paul Davies 5 months ago
★★★★★

I took my Audi TT in for a safety for a pending sale. Todd and his team were very professional and informative. He told me the areas that needed atten...

Patti Sarson
Patti Sarson 5 months ago
★★★★★

Appreciate the great service. Picked up my car today. Runs beautifully and loved the clean car as well.

Wayne Newman
Wayne Newman 5 months ago
★★★★★

Service and communication was top notch. Friendly service and patient with my questions. I would definitely recommend Stop N Go.

Lianne Kovari
Lianne Kovari 5 months ago
★★★★
GEORGE KOVARI
GEORGE KOVARI 5 months ago
★★★★★
Kristine Huson
Kristine Huson 6 months ago
★★★★★
C Nichol
C Nichol 6 months ago
★★★★★

I would highly recommend Stop N Go for all servicing needs. Through diagnostics they have addressed all issues that needed attention on my aging vehic...

FMC Office
FMC Office 6 months ago
★★★★★

Simply an 6 out of 5 stars experience EVERY visit. Thank you.

Cyril Lowe
Cyril Lowe 6 months ago
★★★★★

I recently took my vehicle here for the first time and was incredibly impressed by the service. The transparency they provide is exceptional; I receiv...

Michael Bookbinder
Michael Bookbinder 6 months ago
★★★★★

Everything from enquiry, booking and end service evaluation and service was excellent! Will recommend to friends. Also when ready, to have follow up w...

John E Lobo
John E Lobo 7 months ago
★★★★★

Excellent service from start to end.
Thanks Todd, Matt and team

Judith Lam
Judith Lam 7 months ago
★★★★★

Was calling around for pricing and these guys offered the best. Todd got back to me right away, straight to the point, told me exactly what they could...

Manic Rooster
Manic Rooster 7 months ago
★★★★★

it is the place to go to get it fixed right.
will go back anytime

Shamar Williams
Shamar Williams 7 months ago
★★★★★

I had a great experience with Stop N Go Automotive. They did an excellent job working on my vehicle, replacing the control arm, ball joint, wheel bear...

Stairs4u Team
Stairs4u Team 7 months ago
★★★★★

Great service at Stop & Go Burlington! They waived my inspection costs entirely and didn't charge me a dime. Highly recommend them for their hones...

Kate Holton
Kate Holton 7 months ago
★★★★★

Always a great experience at Stop N Go! Thanks for taking such great care of my car.

Anna Golding
Anna Golding 7 months ago
★★★★★

I had a great experience with Stop N Go recently. I appreciated the full and thorough vehicle inspection and there were photos and notes included in t...

Julie Burnett
Julie Burnett 8 months ago
★★★★★

Great customer service with no unnecessary upselling.

Emily Kolodziejczak
Emily Kolodziejczak 8 months ago
★★★★★

Amazing service. Staff are friendly, knowledgeable and helpful. The shuttle was prompt and drop off and pick was seamless. They detailed my car prior...

Todd Giles
Todd Giles 8 months ago
★★★★★

Was very pleased with the detail, explanation of concerns, plan to fix the van, and finally with the result. Thank you Todd and team.

Stop N Go Automotive
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